Comments on: To: Customer Service Manager. cc: CEO; PR Dept. http://thepr2.0universe.com/2007/12/31/to-customer-service-manager-cc-ceo-pr-dept/ Mapping the PR 2.0 Universe Fri, 12 Mar 2010 13:06:31 +0000 http://wordpress.org/?v=2.3.1 By: Stan http://thepr2.0universe.com/2007/12/31/to-customer-service-manager-cc-ceo-pr-dept/#comment-11407 Stan Mon, 07 Jan 2008 05:03:19 +0000 http://thepr2.0universe.com/2007/12/31/to-customer-service-manager-cc-ceo-pr-dept/#comment-11407 Hi Mel, great insights. The problem is that traditionally, the customer service (CS) and PR dept or function remains very segregated at the moment in most companies. I agree that CS is and should be actively managed by the PR or corp comms guys. I recalled reading <a href="http://tinyurl.com/2yym4n" rel="nofollow">an earlier post</a> by Brian Solis on how he predicts that as the social media landscape grows, CS will become "fused" with PR. I see this happening already in some instances. Hi Mel, great insights. The problem is that traditionally, the customer service (CS) and PR dept or function remains very segregated at the moment in most companies. I agree that CS is and should be actively managed by the PR or corp comms guys.

I recalled reading an earlier post by Brian Solis on how he predicts that as the social media landscape grows, CS will become “fused” with PR. I see this happening already in some instances.

]]> By: Cindy http://thepr2.0universe.com/2007/12/31/to-customer-service-manager-cc-ceo-pr-dept/#comment-11254 Cindy Sat, 05 Jan 2008 10:08:47 +0000 http://thepr2.0universe.com/2007/12/31/to-customer-service-manager-cc-ceo-pr-dept/#comment-11254 Hey Melvin, like this very well-written post and do agree with your views. Unfortunately many customer service staff are not really dedicated in their job or understand the impact of their poor ability to resolve problems or discontentment. Perhaps they should all go for some PR training! Hey Melvin, like this very well-written post and do agree with your views. Unfortunately many customer service staff are not really dedicated in their job or understand the impact of their poor ability to resolve problems or discontentment. Perhaps they should all go for some PR training!

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